Returns and Refunds
Returns & Refunds Policy
We want you to love your yachtwear. If something isn’t quite right, we’re here to help—within reason.
Eligibility
- Returns are accepted only for full-price merchandise within 10 days of delivery.
- Items must be unworn, unused, unwashed, with original tags and packaging, and include proof of purchase.
- We reserve the right to refuse returns that do not meet these requirements.
Final Sale Items
Please note, we do not accept returns for:
- Sale items or discounted products (including coupon codes and direct discounts)
- Gift cards
- Custom or personalized items
Return Shipping
- Customers are responsible for return shipping costs unless the item is incorrect or defective.
- We recommend using a trackable and insured shipping method.
- yachtwear.com is not liable for lost or stolen return packages.
Start a Return
- All returns must be approved before shipping.
- To initiate a return, email us at help@yachtwear.com.
- We will confirm your return request within 5 business days.
- Returns sent without prior approval will not be processed.
Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method within 10 business days.
- Refund processing times may vary depending on your payment provider.
Exchanges
- We want your gear to fit perfectly. If you need a different size or style, just let us know within 10 days of delivery and send the item back in its original, unused condition with all tags and packaging.
- Shipping: You’ll simply cover the shipping for both the return and the new item heading your way.
- Easy process: Drop us a line at help@yachtwear.com
- Same great standards: Once we receive and inspect the item, we’ll ship out your replacement promptly
Damaged or Incorrect Orders
- If your item is damaged or incorrect, please contact us at help@yachtwear.com within 48 hours of delivery.
- For defective items, you must provide clear photos showing the issue so we can evaluate and approve the return or exchange.
We’ll work to resolve the issue as quickly as possible.