Welcome to yachtwear.com support
Return & Exchanges
What's your return policy?

    We want you to love your yachtwear. If something isn’t quite right, we’re here to help—within reason.

    Eligibility

    • Returns are accepted for full-price merchandise within 30 days of delivery.
    • Items must be unworn, unused, unwashed, with original tags and packaging, and include proof of purchase.
    • If items are returned in less than perfect condition (tags removed, washed, worn, or damaged), a restocking fee of 50% will be deducted from your refund.
    • We reserve the right to refuse returns that do not meet these requirements.

    Final Sale Items

    We do not accept returns for:

    • Sale items marked as Final Sale
    • Gift cards
    • Custom or personalized items

    Return Shipping

    • Customers are responsible for return shipping costs unless the item is incorrect or defective.
    • We recommend using a trackable and insured shipping method.
    • yachtwear.com is not liable for lost or stolen return packages.

    Start a Return

    • All returns must be approved before shipping.
    • To initiate a return, email us at help@yachtwear.com.
    • We will confirm your return request within 5 business days.
    • Returns sent without prior approval will not be processed.

    Refunds

    • Once your return is received and inspected, we’ll issue a refund to your original payment method within 10 business days.
    • If your item is not in perfect condition, a 50% restocking fee will be deducted from your refund.
    • Original shipping charges are non-refundable.
    • Refund processing times may vary depending on your payment provider.

    Exchanges

    We want your gear to fit perfectly. If you need a different size or style:

    • Notify us within 30 days of delivery.
    • Send the item back in its original, unused condition with all tags and packaging.
    • You’ll cover the shipping for the returned item, and we’ll cover the shipping cost of your replacement item heading your way.
    • Once your exchange is approved you will receive the next steps from our customer support team.

    Damaged or Incorrect Orders

    • If your item is damaged or incorrect, please contact us at help@yachtwear.com within 48 hours of delivery.
    • For defective items, you must provide clear photos showing the issue so we can evaluate and approve the return or exchange.
    • We’ll work to resolve the issue as quickly as possible.

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Which items qualify for a return?

Items must be unworn, unused, unwashed, with original tags and packaging, and include proof of purchase.

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What's your return or exchange window?

You have 30 days from the date of delivery to request a return.

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How do I start a return?

Email help@yachtwear.com with your order number and reason for returning. We’ll reply within five business days with simple instructions and your RMA. Then ship the item back using a trackable, insured service so nothing goes overboard.

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What can’t be returned?

We cannot accept returns on sale or discounted products (including purchases made with coupon or promo codes), gift cards, or custom and personalized items. These are considered final sale.

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Do I need approval before shipping my return?

Yes. All returns must be pre-approved. Email help@yachtwear.com within 10 days of delivery for authorization; any package sent without prior approval will be refused.

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What if my order shows up damaged or wrong?

Email help@yachtwear.com within 48 hours, attach a couple of clear photos, and we’ll sort it out right away—no extra cost to you.

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Do I have to pay for return shipping?

In most cases, yes. If you’re returning an item because you changed your mind or it didn’t fit, you are responsible for the return shipping cost. (If we sent you the wrong item or a defective product by mistake, then we’ll cover the shipping.) We highly recommend using a trackable, insured shipping method for any return, because we aren’t liable for packages lost or stolen in transit.

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When will I see my refund?

Once your return sails back, we’ll inspect it and issue a refund to your original payment method within about 10 business days. Your bank may need a little extra time to post it.

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Order & Shipping
I’m just curious as to why my order has not shipped yet?

Typically, orders are processed and shipped out within a couple of business days. If your order hasn’t shipped yet, it could be due to a temporary delay on our logistic partners end. Rest assured, our team is on it and feel free to contact us if you need any additional information. 😉

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How long will it take to receive my order?

For standard orders within the continental US, you can generally expect your order to ship out within 1–2 business days and then arrive about 3–7 business days after shipping. Once your package is on the way, we’ll send you a tracking number so you can follow its journey.

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How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

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I only received part of my order – I ordered two items, but only one arrived. Is the other item coming separately?

Yes, it’s likely on its way in a separate shipment. Because we partner with multiple brands, if you order different items they may ship from different locations and thus arrive in separate packages You should receive a separate tracking number for each shipment. Check your email or order status page for any additional tracking links. The remaining item(s) from your order should be arriving soon – typically within the normal delivery timeframe. If a few extra days pass and you still don’t have the rest of your order, let us know and we’ll make sure everything is on track.

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Do you ship internationally?

We do not at this moment, only US continental.

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Product & Sizing
The product I want is out-of-stock, when will it be available?

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to use our "alert me when available tool" and we will reach out when it's back.

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