Terms of service

Terms & Conditions

 

Shipping and Delivery
• All orders will be shipped within 1 business day.
• Domestic shipping will be delivered within 2-5 business days.
• Expedited shipping options are available for delivery within 1-3 business days.
• International shipping will take 7-10 business days, depending on customs clearance.

Returns and Refunds
• Returns are accepted within 30 days of receipt of goods, provided items are unused and in original condition.
• Refunds will be processed within 2-3 business days upon receipt of the returned product.

Payment and Fees
• Payments are processed at checkout, and all transactions are managed by our payment processor.
• Any customs fees or duties for international shipments are the customer’s responsibility.

Dispute Resolution
• All disputes will be governed by the laws of the state of your location, and resolution will occur through arbitration.

Liability
• YachtWear.com operates as a marketplace. Sellers are responsible for fulfillment, and our liability is limited to the cost of purchased goods.

Addendum: SLA Logic and Benchmarks

 

Shipping Benchmarks
- Sellers must follow industry-standard shipping timelines, with 1 business day for shipment preparation and 2-5 business days for domestic delivery. This benchmark aligns with leading US marketplaces such as Amazon and Etsy.

Returns and Refunds
• The 30-day return window and 2-3 day refund processing period reflect common practices across luxury and apparel marketplaces, where returns are frequent due to size and fit issues.

Customer Support
• A 12-hour response time is required for all customer inquiries, matching the service levels provided by top-tier platforms.

Performance Benchmarks
• Sellers must maintain less than 1% late shipments and less than 1% cancellation rates, as these are critical to maintaining customer trust and competitive service levels.